Terms of Engagement
The Nutritional Therapy Descriptor
Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.
Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.
Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.
The Registered Nutritional Therapy Practitioner (Lynda Mutter Health) requests that the Client notes the following:
• The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.
• Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
• Lynda Mutter Health is not permitted to diagnose, or claim to treat, medical conditions.
• Lynda Mutter Health recommendations are not a substitute for professional medical advice and/or treatment.
• Lynda Mutter Health may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
• Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
• This document only covers the practice of nutritional therapy within this consultation, and Lynda Mutter Health will make it clear if he or she intends to provide services that are outside the scope of nutritional therapy practice.
The Client understands and agrees to the following:
• I am responsible for contacting my GP about any health concerns.
• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by Lynda Mutter Health. This is necessary because of any possible reaction between medication and the nutritional programme.
• It is important that I tell Lynda Mutter Health about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.
• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact Lynda Mutter Health promptly for clarification.
• I understand that the recommendations are personal to me and may not be appropriate for others.
• I must contact Lynda Mutter Health should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
• Recording consultations using any form of electronic media is not allowed without the written permission of both me and Lynda Mutter Health.
• It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.
Confidentiality and Data Protection
Lynda Mutter Health will keep your personal information confidential and secure following the UK GDPR guidelines for the practice. Lynda Mutter Health will not share your information with third parties without your consent. However, if Lynda Mutter Health believes there is a risk of significant harm to yourself or another person, Lynda Mutter Health may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review.
Payment Terms and Cancellation Policy
Fees are agreed in advance of the appointment and are paid in advance of an online or face-to-face appointments. Package fees are either paid in full in advance of the first appointment or over 3 instalments. Payments can be made swipe via the Practice Better platform.
Appointments cancelled with less than 24 hours’ notice and ‘no shows’ will be charged in full.
In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to lyndamutter@lyndamutterhealth.co.uk.
Lynda Mutter Health will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day cooling-off period, Lynda Mutter Health will refund any monies due to you for services not yet received. The refund payment will be made within 14 days of cancellation.
As part of their training, nutritional therapy students are encouraged to observe qualified practitioners conducting consultations. If you would feel comfortable with a student observing your consultation, please tick this box to provide your consent
We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct.